PrivacyPolicy
Effective date: 25 July 2026
Trinh’s Group (“Trinh’s”, “we”, “us”) operates the Trinh’s 8890 mobile application (the “App”) and the online store at trinhsgroup.com.au. This policy explains what personal information we collect through the App, how we use it, and your choices. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
Account information. When you create an account or sign in, we collect your name, username, email address and password. Your password is stored securely by our store system and is never visible to us in plain text.
Order and delivery information. When you place an order, we collect your billing and delivery details — name, phone number, street address, suburb, state and postcode — together with your order contents, any special notes you add to a dish, selected pickup times, and your order history.
Payment information. Payments are processed by Stripe and Apple Pay. Your full card number is sent directly to and stored by Stripe — we never see or store your complete card details. We keep only a record of the payment outcome for your order.
Profile photo. If you choose to add a profile photo, it is uploaded to and stored in our store’s media library. Adding a photo is optional and you can remove it at any time in the App.
Rewards information. We keep track of your Trinh’s Points balance, vouchers and redemptions as part of our loyalty program.
Device and notification data. If you allow notifications, we collect a device push token (Firebase Cloud Messaging) linked to your account so we can send you order status updates. A notification history is also stored locally on your device.
Usage analytics. We use Google Firebase Analytics to collect anonymous, aggregated usage statistics (such as which screens are viewed) to improve the App. This data is not used for advertising and we do not track you across other companies’ apps or websites.
2. How we use your information
We use your information to: create and manage your account; process and fulfil your orders; take payment; deliver order status notifications; operate the Trinh’s Points rewards program; respond to your enquiries; and improve the App and our menu. We do not sell your personal information, and we do not use it for third-party advertising.
3. Third-party services
We share information only with service providers needed to run the App:
– Stripe (payment processing) — https://stripe.com/privacy
– Apple Pay (payment processing) — apple.com/legal/privacy (https://www.apple.com/legal/privacy/)
– Google Firebase (push notifications, analytics, app content) — https://policies.google.com/privacy
Our store runs on WordPress/WooCommerce hosted for trinhsgroup.com.au. Some providers may store data on servers located outside Australia; where this occurs, we take reasonable steps to ensure your information remains protected.
4. Security
All communication between the App and our servers uses HTTPS encryption. Access to customer records is limited to authorised staff. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
5. Data retention and deleting your account
You can permanently delete your account at any time in the App: Profile → Account Centre → Danger Zone → Delete Account. This removes your account, profile details, photo, points and vouchers from our systems.
Records of completed orders are retained after account deletion, in de-identified (guest) form, because we are required to keep transaction records for accounting, tax and other legal purposes.
6. Push notifications
Order updates and occasional offers are sent as push notifications. You can turn these off at any time in your device’s Settings → Notifications → Trinh’s 8890.
7. Children
The App is intended for use by adults placing food orders. We do not knowingly collect personal information from children under 13. Our kids menu is ordered through the account holder’s own account.
8. Your rights
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. If you believe we have mishandled your information, you can complain to us first, and if you are not satisfied with our response, to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available at this page, with the effective date shown at the top.
10. Contact us
Trinh’s Group — 4/ 29 Hamilton Street, Gisborne, VIC, Australia, 3437
Phone: +61 3 5428 8866 · Email: admin@trinhsgroup.com.au · Web: trinhsgroup.com.au